Terms + Conditions

ORDER CANCELLATIONS

Order cancellations after 24 hrs may be subject to a 15% restocking fee.

RETURNS & EXCHANGES

You may return your purchase for a refund within 30 days of date of purchase. All you need to do is request an RMA. Note: Some items are not returnable and/or have a restocking fee. See below. Click here to REQUEST AN RMA

Please review the requirements below in order to receive a refund/exchange. Refunds will be issued if the product is in original condition and wrapped in original unopened packaging. If lighting has been assembled it will not be able to be returned. 

We are unable to process your return/exchange until it is back in our possession so we strongly recommend that you insure the package. We are not responsible for packages returned with no tracking information. We do not accept returns via COD. Return shipping and free shipping (if over $199 in merchandise is not kept) will be deducted from refunds.

A 15% of MSRP restocking fee will apply to all Hanging Wall Flats and lighting. A 50% restocking fee applies to Framed Artwork. Samples, Wallpaper, Cast Tiles, 3D Felt Wall Flats, Variplanks, Timber and Discount/Closeout Items are final sale and not returnable/exchangeable. These are custom made to order items so we recommend purchasing a sample to avoid returns.

OBTAINING A RETURN AUTHORIZATION NUMBER (RMA)
Click here to REQUEST AN RMA. RMA's are not issued over the phone. You will receive a response via e-mail within 48 business hours along with instructions for return or additional questions. RMA# must be clearly marked on the outside of the returning package. RMA's are valid for 14 calendar days from date received, so please promptly ship back the item(s). You should retain the tracking number of the return shipment for your records.
 

TO AVOID A RETURN DUE TO COLOR
Inhabit offers swatches, color cards and samples.

Color and fabric swatches of all products. To see exact colors and fabrics we highly recommend ordering a swatch first. Rug samples/swatches and fabric swatches are not returnable.

Wall Flat Tile Samples. Sample tiles are available for sale within each design. Sample tiles are not returnable.

Return Exceptions:
  • Any return that is sent back without an RMA will be refused for delivery and returned to the shipper.
  • Used and opened items, shipping fees, swatches, color cards, samples, final sale, outlet/sale items are non-returnable.
  • If you were eligible for free shipping this will deducted from the return if your order total no longer qualifies.
  • Once a qualified refund is received we will process your refund as soon as possible. The charges placed on your card will be credited to you, though shipping costs are non-refundable. Please note that refunds may take up to ten (10) business days to show on your account due to varying processing times between payment providers. If for any reason you do not receive the credited amount within that time frame, please feel free to contact us.
IF YOU RECEIVED DAMAGED OR INCORRECT MERCHANDISE
Save your original packaging until you are sure your order is defect/damage free and filled correctly. Defective product will be replaced. This pertains to receipt of new orders only. Contact us at hello@inhabitliving.com within five days. KEEP ALL OF THE ORIGINAL PACKAGING as it may be required for inspection by the shipping company. If you received incorrect merchandise we will issue a call tag to retrieve it or provide a return shipping label in the box of the replacement merchandise being sent to you.
 
WHAT IS YOUR RETURN POLICY THROUGH AN INHABIT AUTHORIZED RESELLER?
Contact the retailer or online store you purchased the item from or visit their website for their return policies. Do not send product purchased through an authorized Inhabit reseller back to Inhabit, it will be refused and returned to you.
We reserve the right to alter minor details of our products in the interest of maintaining product quality and design integrity. Accordingly, products shipped to you may differ slightly from those depicted on this site or in such materials. Some products may show differences in color/texture that do not necessarily indicate defectiveness.

SHIPPING & DELIVERY INFORMATION

SHIPPING DETAILS
Free ground shipping is available on orders containing at least $249 of REGULAR priced items* shipping within the continental US. Free ground shipping is applied automatically at checkout. * Excludes Cast Tile orders.


ORDER PRODUCTION TIME FRAMES (basically how long it takes us to make your order before it ships)

Wall Flat and Bedding orders and ship within 1-3 business days.

Felt + Luxe + Supermatte Wall Flat orders ship within 10-12 business days.

Cast Tile, Plank and Hanging Wall Flat orders ship withing 2-9 business days. Larger orders could take an additional few days. Contact us if you need a specific time quote.

Corrulights & Pillows are handmade-to-order items and ship within 5-7 business days.

Framed Canvas orders ship in 2-3 weeks.


SHIPPING TIME FRAMES

Orders for in-stock items are shipped from Indianapolis via FedEx Ground Service for delivery within 1-5 business days of order receipt. We ship to the US including Hawaii, Alaska and Puerto Rico.

Note: FedEx does not ship to P.O. Boxes or APO/FPO addresses. Please provide a valid postal address during check out.

Ship Method Estimated Delivery Times
Free (Ground) 1-5 business days
Priority Mail 1-3 business days
Express Saver 3 business days
Overnight 1 business day