You can click here to look up information about your order.  CLICK HERE. Please see standard delivery and production times above. If your order falls within these time frames please allow appropriate time to receive your order. Once it ships, you will receive an email with tracking information. 

Yes, you have 6 hours to cancel or change your order, as long as it hasn't shipped. After 6 hours and prior to your order shipping cancellation or changes will not be accepted.

Please check the Product Specifications tab on the page of the product you are interested in and it will give you an estimated timeframe for the production of the product.

Contact us if you need a if you need quicker or a specific time quote and we see if it is possible.

SHIPPING - It depends on where you are. Our cart/checkout page will give you an estimate timeframe for shipping to take with available options. Just add this to the production timeframe.

Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

We use FedEx Ground & Express as well as UPSP Priority Mail. You’ll be asked to select a delivery method during checkout.

Free ground shipping is available on orders containing at least $399 of REGULAR priced items* shipping within the continental US. Free ground shipping is applied automatically at checkout. *Excludes Cast Tile orders.

Yes, we ship all over the world. If you need to ship outside the USA be sure to choose INTERNATIONAL CHECKOUT once you have your items in the cart. We utilized our partner, Global Shopex, for this process. It is straight forward, easy and secure. The checkout gives you a quote for shipping as well as duties and taxes if you would like them included.

Yes. Harmony Acoustic PET Felt products are ASTM E84 Class A Fire Rated.

We offer ASTM E84 Class A Fire coating on our Felt and Supermatte + Luxe Wall Flat products. Contact us for more details.

Most Plank medleys are ASTM E84 Class A rated. Check Product Specs for details.

Inhabit Harmony Felt products are designed for sound absorption, attenuation and diffusion. Inhabit Harmony3D Felt Panels will not create a perfectly sealed acoustic environment. The Felt Wall Panels can be used to reduce echo, improve sound intelligibility and reduce the volume in a space effectively.

Yes! Some of our products can be customized.

Our Harmony Felt Acoustic Products can be customized beyond the available 25 standard felt colors offered. Contact us for more details.

Our Bespoke Customizable Wallpaper is very customizable and available in many patterns, in 900 color combinations and 3 different paper types including Peel and Stick Wallpaper, Type II Commercial Wallpaper and Pre-pasted Wallpaper.

Wall Flats are extremely durable. They will react in a similar manner to drywall once installed according to our permanent installation instructions. The corners need to be handled carefully before and during installation as well as when transporting. We would not recommend them for use in an area where they will be subject to frequent contact such as bumping, or kicking.

Inhabit warrants our products to be defect free in the materials and workmanship and does not warranty anything associated with installation of the product. Normal wear and tear is not covered and considered normal. Damage due to customer accident or misuse is not covered. Natural variations in products are not considered defects. The customer must exercise proper care to minimize any such damage. Handmade products will generally vary in color or texture from item to item. Measurements are approximated due to the fabric’s natural ability to stretch and shrink. Due to the nature of electronic media, color of actual product may differ slightly from pictured. Dye lots and item availability may change without prior notice.

Inhabit does NOT accept returns or exchange on our products due to their made to order nature. We recommend that you orders samples before placing an order since colors can vary from screen to screen and not fully match the real thing.

Save your original packaging until you are sure your order is defect/damage free and filled correctly. Defective product will be replaced. This pertains to receipt of new orders only. Contact us at hello@inhabitliving.com within 48 days. and include all details including necessary photos and details.

KEEP ALL OF THE ORIGINAL PACKAGING as it may be required for inspection by the shipping company. If you received incorrect merchandise we will issue a call tag to retrieve it or provide a return shipping label in the box of the replacement merchandise being sent to you.

Inhabit offers exclusive pricing and services to qualified trade professionals including architects, interior designers and professionals in the hospitality industry. Learn more about, and apply here for our exclusive benefits. 

CLICK HERE and tell us a bit about your business! We would love to hear from you. We'll get back to you as soon as we can with more information.