Frequently Asked Questions

You can click here to look up information about your order.  CLICK HERE. Please see standard delivery and production times above. If your order falls within these time frames please allow appropriate time to receive your order. Once it ships, you will receive an email with tracking information. 

Your order confirmation and shipping emails include order details and any available receipt or invoice links. If you need a PDF copy or the link is not working, contact us at hello@inhabitliving.com with your order number and we can help.

Yes, you have 6 hours to cancel or change your order, as long as it hasn't shipped. After 6 hours and prior to your order shipping, cancellation or changes will not be accepted.

Please check the Product Specifications tab on the page of the product you are interested in and it will give you an estimated timeframe for the production of the product.

Contact us if you need an expedited or date-specific production estimate, and we’ll let you know what may be possible.

SHIPPING – Delivery times vary depending on the destination. Available shipping options and estimated transit times will appear in your cart at checkout. Add the estimated shipping time to the product’s production timeframe to determine the approximate total delivery time.

OVERSEAS ORDERS – International shipping typically takes 7–16 days once your order is ready to ship. Production times vary by product and are listed on each product page. To estimate the total delivery time, add the product’s production timeframe to the international shipping timeframe. Delivery details will be included in your confirmation email.

Sample orders are made to order and typically take about 1–7 business days for production before shipping. Once your sample order is complete, you will receive tracking information by email.

Production times are listed in the Product Specifications tab on each product page. Available shipping options and estimated transit times are shown at checkout based on your delivery address. To estimate the full timeline, add the product’s production time to the selected shipping method’s transit time.

We use UPS, FedEx, as well as USPS. You’ll be asked to select a delivery method during checkout.

Free ground shipping is available on orders containing at least $799 of REGULAR priced items* shipping within the continental US. Free ground shipping is applied automatically at checkout. 

Yes, we ship all over the world. If you need to ship outside the USA be sure to choose INTERNATIONAL CHECKOUT once you have your items in the cart. We utilized our partner, Global Shopex, for this process. It is straight forward, easy and secure. The checkout gives you a quote for shipping as well as duties and taxes if you would like them included.

Yes. If you need a quote, please contact us with the product name, color or finish, quantity needed, shipping address, billing information, and any project deadline. If you are working from project drawings or specifications, you may also include those for reference.

Most orders can be placed directly through our website. If your organization requires a quote or invoice before ordering, please contact us with the items, quantities, shipping address, and any required billing details. We’ll let you know what is possible for your order.

Sales tax is calculated at checkout based on the shipping address and current tax requirements. If your organization is tax-exempt, please contact us before placing your order so we can review the appropriate documentation.

Product details are listed on each product page under the Product Specifications tab. This is where you will find information such as dimensions, coverage, production time, installation guidance, and available documentation for that product.

Coverage information is listed on each product page, usually in the product options or Product Specifications tab. Some products are sold by the box, panel, tile, or set, so please review the coverage carefully before ordering. For layout-specific questions, we recommend working with your installer, designer, or contractor.

Yes. Harmony Acoustic PET Felt products are ASTM E84 Class A Fire Rated.

Inhabit Harmony Felt products are designed for sound absorption, attenuation and diffusion. Inhabit Harmony3D Felt Panels will not create a perfectly sealed acoustic environment. The Felt Wall Panels can be used to reduce echo, improve sound intelligibility and reduce the volume in a space effectively.

Yes! Some of our products can be customized.

Our Harmony Felt Acoustic Products can be customized beyond the available 28 standard felt colors offered. Contact us for more details.

Wall Flats are extremely durable. They will react in a similar manner to drywall once installed according to our permanent installation instructions. The corners need to be handled carefully before and during installation as well as when transporting. We would not recommend them for use in an area where they will be subject to frequent contact such as bumping or kicking.

Colors can appear different from screen to screen and may vary depending on lighting, monitor settings, and surrounding finishes. We strongly recommend ordering samples before placing a full order.

Because materials can vary slightly between production runs or dye lots, we recommend ordering enough material for your project at one time whenever possible. For best results, inspect all material before installation and mix panels or tiles from multiple boxes during installation.

Inhabit warrants our products to be defect-free in the materials and workmanship and does not warranty anything associated with installation of the product. Wear and tear is not covered and considered normal. Damage due to customer accident or misuse is not covered. Natural variations in products are not considered defects. The customer must exercise proper care to minimize any such damage. Handmade products will generally vary in color or texture from item to item. Due to the nature of electronic media, color of actual product may differ slightly from pictured. Dye lots and item availability may change without prior notice.

See Harmony Acoustic FAQs page for Harmony products warranty details.

Inhabit does NOT accept returns or exchanges on our products due to their made-to-order nature. We recommend that you order samples before placing an order since colors can vary from screen to screen and not fully match the actual product.

Save your original packaging until you are sure your order is defect/damage free and filled correctly. Defective product will be replaced. This pertains to receipt of new orders only. Contact us at hello@inhabitliving.com within 48 hours and include all details including necessary photos and details.

KEEP ALL OF THE ORIGINAL PACKAGING as it may be required for inspection by the shipping company. If you received incorrect merchandise, we will issue a call tag to retrieve it or provide a return shipping label in the box of the replacement merchandise being sent to you.

Inhabit offers exclusive pricing and services to qualified trade professionals including interior designers, contractors, installers, and architects. Learn more about and apply here for our exclusive benefits. 

CLICK HERE and tell us a bit about your business! We would love to hear from you. We'll get back to you as soon as we can with more information.